Privacy Notice
Privacy at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit our website or stay at our hotel. Personal data refers to any data that can personally identify you. For detailed information on data protection, please refer to our privacy policy below.
Data Collection on Our Website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator:
Landhotel Voshövel GmbH
Am Voshövel 1
46514 Schermbeck
Phone: +49 2856 91400
Fax: +49 2856 744
Email: post@landhotel.de
Website: www.landhotel.de
Data Protection Officer
Legally Required Data Protection Officer
We have appointed a data protection officer for our company.
DataCo GmbH
Nymphenburger Str. 86
80636 Munich
Germany
Phone: +49 (0)89 7400 45840
Email: datenschutz@dataguard.de
How do we collect your data?
Your data is collected in two ways:
- Data that you provide to us (e.g., by filling out a contact form).
- Data collected automatically by our IT systems when you visit our website (e.g., browser type, operating system, time of page access).
Why do we use your data?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior.
Analysis Tools and Third-Party Tools
When you visit our website, your browsing behavior may be statistically analyzed using cookies and analytics programs. This analysis is usually anonymous. You can object to this analysis or prevent it by not using certain tools. More details are provided in the privacy notice below.
SSL or TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. An encrypted connection can be recognized by the fact that the browser’s address bar changes from “http://” to “https://” and by the lock symbol in your browser bar.
Encrypted Payment Transactions on This Website
If, after concluding a paid contract, you are obliged to provide us with your payment data (e.g., account number for direct debit authorization), this data is required for payment processing.
Cookies
Our website uses cookies. Cookies do not harm your computer and do not contain viruses. They help make our website more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.
You can configure your browser to inform you about the setting of cookies and only allow cookies in individual cases, accept cookies for specific cases or generally exclude them, and activate the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.
Necessary and Non-Necessary Cookies
Necessary cookies are required for the fundamental functionality of the website. These include:
- Login data storage
- Shopping cart storage
- Language preferences
Non-necessary cookies, on the other hand, are text files that do not solely serve the website’s functionality but also collect other data. These include:
- Tracking cookies
- Targeting cookies
- Analytics cookies
- Cookies from social media websites
Necessary cookies can be set from the beginning without prior user consent. However, visitors must consent before non-necessary cookies can store data.
Server Log Files
We automatically collect and store information in so-called server log files, which your browser automatically transmits to us. These include:
- Browser type and version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources. The collection of this data is based on Art. 6(1)(b) and (f) GDPR. We have a legitimate interest in the technically error-free presentation and optimization of our website – to achieve this, server log files must be recorded.
Inquiries via Email, Contact Form, Telephone, or Fax
If you contact us by email, contact form, telephone, or fax, your inquiry, including all personal data resulting from it (name, email, inquiry), will be stored and processed by us for the purpose of handling your request. We do not share this data without your consent.
The processing of this data is based on Art. 6(1)(b) GDPR, provided that your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interests (Art. 6(1)(f) GDPR), as we have a legitimate interest in effectively processing inquiries addressed to us.
The data you send to us via contact requests will remain with us until you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – especially retention periods – remain unaffected.
vioma BOOKING - Online Bookings and Booking Requests
Our website uses the booking technology vioma BOOKING, provided by vioma GmbH, Industriestraße 27, 77656 Offenburg (“vioma”). We have concluded a data processing agreement with vioma.
When you make an online booking or booking request via our website, we require your email address, travel dates, booked product, title, first name, and last name for processing. In some cases, your phone number may also be requested to quickly contact you in case of unforeseen circumstances affecting your booking.
To calculate the valid travel price, your stay details, selected product, the number of travelers, and the distinction between adults and children are required. If you are traveling with children, their age will also be requested for accurate price calculation. We also ask for your preferred payment method. If a prepayment is required for your travel parameters, you will be redirected to a payment service provider for secure transaction processing. Any further information is provided voluntarily.
The processing of your data for online bookings and booking requests is based on Art. 6(1)(b) GDPR and serves the fulfillment of a contract or the execution of pre-contractual measures.
The data you submit to us will remain stored until the purpose for its storage ceases (e.g., after your request has been fully processed). Mandatory legal requirements—particularly retention periods—remain unaffected.
Conclusion of a Data Processing Agreement
To ensure data processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma.
vioma VOUCHER - Gift Card Purchase and Management
Our website uses the vioma VOUCHER software, provided by vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg, for the sale, redemption, and management of online gift cards.
If you purchase an online gift card through our website, we require your email address, as well as the title, first name, and last name of the recipient for processing. Additionally, we ask for your preferred delivery method to ensure that the gift card is sent according to your preferences. If email delivery is selected, the recipient’s email address is processed. If postal delivery is chosen, the recipient’s postal address is recorded for shipping.
The remaining balance of the gift card, past redemptions, and current status (e.g., open, paid, redeemed) are also managed in our system.
The processing of your data for online gift card purchases is based on Art. 6(1)(b) GDPR and serves the fulfillment of a contract or the execution of pre-contractual measures. The processing of data in gift card management is based on Art. 6(1)(c) GDPR and serves to fulfill legal retention obligations.
The data you submit to us will remain stored until the purpose for its storage ceases (e.g., after your request has been fully processed). Mandatory legal requirements—particularly retention periods—remain unaffected.
Conclusion of a Data Processing Agreement
To ensure data processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma.
vioma BAROMETER - Feedback Surveys and Quality Seal
Our website uses vioma BAROMETER, a survey software and quality seal service provided by vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg, to collect guest feedback and display guest satisfaction levels.
We use vioma BAROMETER to gather and evaluate guest satisfaction. Additionally, we integrate the vioma BAROMETER quality seal on our website to give visitors an impression of our service quality. We display unedited guest comments to offer potential guests an authentic insight into our offerings. Clicking the quality seal redirects you to an external website where these comments are displayed. No personal data is processed by vioma BAROMETER when visiting our website, clicking the quality seal, or viewing the external guest feedback page.
We process data from guests who participate in feedback surveys after using our services. To send you a survey invitation, we share your email address, name, and stay details with vioma. If you do not wish to receive a survey invitation, please inform us at check-in, and we will not transmit your data to vioma.
Data processing within feedback surveys is based on Art. 6(1)(f) GDPR, as the website operator has a legitimate interest in improving the quality of its services. The publication of free-text comments regarding the guest experience is based on the respondent's consent according to Art. 6(1)(a) GDPR. Consent can be withdrawn at any time with future effect.
The data you submit to us will remain stored until the purpose for its storage ceases (e.g., after your request has been fully processed). Mandatory legal requirements—particularly retention periods—remain unaffected.
Conclusion of a Data Processing Agreement
To ensure data processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma.
vioma OFFER (ReGuest) - Quotation Software and Online Consultation Messenger
Our website uses vioma OFFER (“ReGuest”), a quotation software and online consultation messenger provided by vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg.
When you submit an online inquiry or ask questions via the messenger, we require your contact details, travel details, the product you are interested in, and possibly additional stay-related or payment information.
To calculate the valid travel price, we need your stay details, selected product, number of travelers, and whether they are adults or children. If you are traveling with children, their age is also required for an accurate price calculation.
The processing of your data for quotation creation is based on Art. 6(1)(b) GDPR and serves the fulfillment of a contract or the execution of pre-contractual measures.
Conclusion of a Data Processing Agreement
To ensure data processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma.
Registration on This Website
You can register on our website to access additional features. The data you enter will only be used for the purpose of utilizing the respective service or offer you registered for. Mandatory fields during registration must be completed in full. Otherwise, we will reject the registration.
We use the email address provided during registration to inform you about important changes, such as modifications to the scope of services or technical updates.
The processing of registration data is based on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time with future effect by sending us an informal email. The legality of data processing already carried out remains unaffected by the revocation.
The data collected during registration will be stored for as long as you are registered on our website and will then be deleted. Mandatory legal retention periods remain unaffected.
Cookie Consent
Our website uses the cookie consent technology of vioma GmbH to obtain your consent for storing certain cookies in your browser and to document this consent in compliance with data protection regulations. The provider of this technology is vioma GmbH (“vioma”), Industriestraße 27, 77656 Offenburg. When you visit our website, a vioma cookie is stored in your browser that contains your granted consents or the revocation of these consents. This data is not shared with us.
Revoking Your Consent
You can revoke your consent for storing certain cookies at any time with future effect. To modify your selection in the cookie consent dialog, please click here. Once you click the link, the cookie consent dialog will reappear, allowing you to change your settings. Alternatively, you can request deletion from us or delete the vioma consent cookie from your browser yourself. From that point forward, we will no longer process your data.
The logging of your consent or non-consent is based on a legal obligation pursuant to § 76 BDSG, Art. 6(1)(c) GDPR. Mandatory legal retention periods remain unaffected.
Conclusion of a Data Processing Agreement
To ensure data processing in compliance with data protection regulations, we have concluded a data processing agreement with vioma.
OpenStreetMap - Mapping Service
We use the OpenStreetMap ("OSM") mapping service to display directions to our company and simplify travel planning for you.
We integrate the OSM maps hosted on the servers of the OpenStreetMap Foundation ("OSMF"), St John’s Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom. The United Kingdom is considered a secure third country under data protection laws, meaning that its data protection standards are equivalent to those in the European Union.
When using OSM maps, a connection to OSMF’s servers is established. This may include transmitting your IP address and other information about your behavior on this website to OSMF. OSM may store cookies in your browser or use similar tracking technologies.
Further information about the handling of your personal data by OSM can be found here: OSM Privacy Policy.
The use of OSM is based solely on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time.
Analytics Tools and Advertising
Use of External Tracking Services
This website uses the following external tracking services:
- Facebook Pixel Tracking, Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, IE
- Microsoft Advertising, Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA
- Google Ads, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, IE
- Pinterest Tracking, Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, IE
- ReGuest Remarketing, ReGuest GmbH, Kuperionstr. 34, 39012 Merano, IT
- Google Analytics 4 Signals, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, IE
Google Analytics
This website uses features of the web analytics service Google Analytics, provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. This includes collecting usage data, such as page views, time spent on the site, operating systems used, and user origins. These data may be combined by Google into a profile assigned to the respective user or their device.
Google Analytics uses technologies that allow for user recognition for behavioral analysis (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.
The processing of data by this analytics tool is based on your consent (Art. 6(1)(a) GDPR); consent can be revoked at any time.
IP Anonymization
We have enabled IP anonymization on this website. This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of this website's operator, Google will use this information to analyze your website usage, compile reports on website activity, and provide other services related to website and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
Browser Plugin
You can prevent Google from collecting and processing your data by downloading and installing the browser plugin available at the following link: Google Opt-Out.
More information on how Google handles user data can be found in Google’s privacy policy: Google Privacy Policy.
Google Analytics E-Commerce Tracking
This website uses the "E-Commerce Tracking" function of Google Analytics. This allows the website operator to analyze the purchasing behavior of website visitors to improve its online marketing campaigns. The data collected includes transaction details such as completed purchases, average order values, shipping costs, and the time taken to make a purchase. Google may consolidate these data under a transaction ID, which is linked to the respective user or their device.
Data Retention Period
Data stored by Google at the user and event level that is linked to cookies, user identifiers (e.g., user ID), or advertising IDs (e.g., DoubleClick cookies, Android advertising ID) is anonymized or deleted after 14 months. Details are available at: Google Data Retention.
Conclusion of a Data Processing Agreement
We have concluded a data processing agreement with Google and comply with the strict requirements of the German data protection authorities when using Google Analytics.
The transfer of data to the USA is based on the European Commission’s standard contractual clauses. Details can be found here: Google Data Protection Terms.
Google Ads
The website operator uses Google Ads, an online advertising program provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads allows us to display advertisements in Google search results and on third-party websites when users enter specific search terms on Google (keyword targeting). Furthermore, targeted advertisements can be displayed based on the user data stored by Google (e.g., location data and interests) (audience targeting). As the website operator, we can analyze this data to determine, for example, which search terms led to the display of our advertisements and how many ads resulted in clicks.
The use of Google Ads is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the most effective marketing of its services and products.
The transfer of data to the USA is based on the European Commission’s standard contractual clauses. Details can be found here: Google Data Protection Terms.
Google Conversion Tracking
This website uses Google Conversion Tracking, provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
With the help of Google Conversion Tracking, Google and we can determine whether the user has completed certain actions. For example, we can analyze which buttons on our website were clicked and how often, as well as which products were particularly frequently viewed or purchased. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information that personally identifies users. Google uses cookies or similar recognition technologies for identification purposes.
The use of this analysis tool is based on your consent, Art. 6(1)(a) GDPR; consent can be revoked at any time.
The transfer of data to the USA is based on the European Commission’s standard contractual clauses.
More information about Google Conversion Tracking can be found in Google’s privacy policy: Google Privacy Policy.
Microsoft Advertising
We use Microsoft Advertising, an online advertising program provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA.
Microsoft Advertising allows us to display advertisements in the Bing search engine or on third-party websites when users enter certain search terms on Bing (keyword targeting). Additionally, targeted advertisements can be displayed based on Microsoft’s stored user data (e.g., location data and interests) (audience targeting). As the website operator, we can analyze this data to determine which search terms triggered the display of our advertisements and how many ads resulted in clicks.
We use Microsoft Advertising’s Universal Event Tracking (UET) on this website. Pseudonymized data is collected to track which actions you perform on our website after clicking on a Microsoft Advertising ad. UET records your IP address (anonymized), device identifiers, browser settings, Microsoft Click ID (stored in a cookie), time spent on the website, visited areas, referring ads, and clicked keywords.
The use of this service is based on your consent, Art. 6(1)(a) GDPR, and § 25(1) TTDSG. Consent can be revoked at any time.
Conclusion of a Data Processing Agreement
To ensure data processing in compliance with data protection regulations, we have concluded a data processing agreement with Microsoft.
The transfer of data to the USA is based on the European Commission’s standard contractual clauses. Details can be found here: Microsoft Data Protection Terms.
Microsoft is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that ensures compliance with European data protection standards when processing data in the USA. Every company certified under the DPF commits to adhering to these privacy standards. More information is available here: Microsoft Data Privacy Framework Certification .
Facebook Pixel
This website uses the Facebook visitor action pixel for conversion tracking. The provider of this service is Facebook Ireland Limited (“Facebook”), 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, the collected data may also be transferred to the USA and other third countries.
The Facebook pixel allows us to track the behavior of site visitors after they have clicked on a Facebook advertisement and were redirected to the provider’s website. This enables the effectiveness of Facebook advertisements to be evaluated for statistical and market research purposes and to optimize future advertising campaigns.
The collected data is anonymous to us as the operator of this website, and we cannot draw any conclusions about the users’ identities. However, Facebook stores and processes the data so that a connection to the respective user profile is possible, and Facebook may use the data for its own advertising purposes in accordance with Facebook’s data usage policy (https://www.facebook.com/about/privacy/). This enables Facebook to display advertisements on Facebook pages as well as outside of Facebook. We as the website operator have no influence over this use of data.
The use of Facebook Pixel is based on your consent (Art. 6(1)(a) GDPR); consent can be revoked at any time.
The transfer of data to the USA is based on the European Commission’s standard contractual clauses. Details can be found here: Facebook Data Transfer Addendum and Facebook Help on Data Transfers .
Further information on how Facebook handles your privacy can be found in Facebook’s privacy policy: https://www.facebook.com/about/privacy/.
You can also disable the "Custom Audiences" remarketing function in the ad settings section under Facebook Ad Preferences . You must be logged into Facebook to do this.
If you do not have a Facebook account, you can opt out of Facebook-based advertising via the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/.
vioma NEWSLETTER
This website uses vioma NEWSLETTER for sending newsletters. The provider is vioma GmbH, Industriestraße 17, 77656 Offenburg (“vioma”). Vioma NEWSLETTER is a service that organizes and analyzes newsletter distribution.
If you wish to receive the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the provided email address and that you consent to receiving the newsletter. No further data is collected, or only on a voluntary basis. We use these data exclusively for sending the requested information and do not share them with third parties.
Our newsletters sent with vioma NEWSLETTER allow us to analyze the behavior of newsletter recipients. Among other things, we can analyze how many and which recipients opened the newsletter message and how often and by whom which links in the newsletter were clicked. With the help of so-called conversion tracking, it can also be analyzed whether a predefined action (e.g., booking a stay on this website) was carried out after clicking on the newsletter link.
The processing of data entered in the newsletter registration form and the analysis of individual open and click rates are carried out exclusively based on your consent (Art. 6(1)(a) GDPR). You can revoke your consent to the storage of the data, email address, and their use for sending the newsletter at any time, for example, via the “Unsubscribe” link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
If you do not want analysis by vioma NEWSLETTER, you must unsubscribe from the newsletter. We provide a corresponding link in each newsletter message for this purpose.
The data you provide for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after unsubscribing. Data stored by us for other purposes remain unaffected.
After unsubscribing from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blocklist to prevent future mailings. The data from the blocklist will only be used for this purpose and will not be merged with other data.
This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Storage in the blocklist is not time-limited. If you want all your data to be completely deleted, please contact post@landhotel.de.
YouTube with Enhanced Privacy
This website embeds videos from the YouTube website. The operator of YouTube is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in enhanced privacy mode. According to YouTube, this mode ensures that YouTube does not store information about visitors to this website before they watch a video. However, the transfer of data to YouTube partners is not necessarily excluded by the enhanced privacy mode. Regardless of whether you watch a video, YouTube connects to the Google DoubleClick network.
When you start a YouTube video on this website, a connection to YouTube's servers is established. The YouTube server is informed about which of our pages you visited. If you are logged into your YouTube account, you allow YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, after starting a YouTube video, YouTube may store various cookies on your device or use similar recognition technologies (e.g., device fingerprinting). In this way, YouTube may obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve user-friendliness, and prevent fraud attempts.
Additional data processing operations may be triggered after starting a YouTube video, over which we have no control.
The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; consent can be revoked at any time.
Further information on data protection at YouTube can be found in their privacy policy: YouTube Privacy Policy.
Pinterest Plugin
This website uses social plugins from the social network Pinterest, operated by Pinterest Europe Ltd. (“Pinterest”), Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland.
When you visit a page containing such a plugin, your browser establishes a direct connection to Pinterest’s servers. The plugin transmits log data to Pinterest’s servers in the USA. This log data may include your IP address, the address of the visited websites that also contain Pinterest features, browser type and settings, date and time of the request, how you use Pinterest, and cookies.
The storage and analysis of the data is based on your consent, Art. 6(1)(a) GDPR; consent can be revoked at any time.
More information about the purpose, scope, further processing, and use of the data by Pinterest, as well as your rights and options for protecting your privacy, can be found in Pinterest’s privacy policy: Pinterest Privacy Policy.
Your Rights
Access, Deletion, and Rectification
You have the right at any time, within the scope of applicable law, to obtain free information about your stored personal data, its origin and recipients, and the purpose of the data processing. You also have the right to request the correction or deletion of this data. For further information on personal data, you can contact us at any time using the details provided in our legal notice.
Right to Restrict Processing
You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time using the details in our legal notice. The right to restrict processing applies in the following cases:
- If you contest the accuracy of the personal data we have stored, we generally need time to verify this. During the verification period, you have the right to request the restriction of the processing of your personal data.
- If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of deletion.
- If we no longer need your personal data but you need it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
- If you have objected to processing pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it is not yet determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data may only be processed, apart from storage, with your consent or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.
Right to Withdraw Your Consent to Data Processing
Many data processing operations are only possible with your explicit consent. You may revoke consent that you have already given at any time. The legality of the data processing carried out before the withdrawal remains unaffected.
Right to Object to Data Collection in Special Cases and to Direct Marketing (Art. 21 GDPR)
IF DATA PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY NOTICE. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR THE PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT RELATES TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work, or the place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.
Right to Data Portability
You have the right to receive data that we process based on your consent or in fulfillment of a contract in a standard, machine-readable format, or to request that it be transferred to another controller. If you request the direct transfer of the data to another controller, this will only be done to the extent technically feasible.
DialogShift Chat Application on Our Website
Our website uses the chat application provided by DialogShift GmbH, Torstr. 201, 10115 Berlin. This application processes and stores data for the purpose of web analysis, operating the chat function, and responding to inquiries.
To operate the chat function, chat texts are stored, and a cookie with a unique ID is set to recognize you as a customer. A cookie is a small text file that is stored locally in the cache of your device. Using this cookie, our application recognizes the device and can retrieve past chat logs. This cookie is stored for 90 days from the last use.
You can disable the storage of cookies in your browser settings. However, the chat function cannot be used without cookies.
The possible disclosure of, for example, names, email addresses, or phone numbers is voluntary and done with the consent to use and store this data for the purpose of contact until the end of communication. These personal data will be deleted after 90 days.
The legal basis for data processing is Art. 6(1)(a) GDPR, § 25(1) TTDSG based on your consent.
DialogShift provides further information about the collection and use of data, as well as your rights and options to protect your privacy, at: DialogShift Privacy Policy.
Use of Crqlar for Data Processing
Our hotel utilizes the Crqlar platform to facilitate online bookings and reservations. When you make a booking through our website or any associated widget, your personal information is collected, processed, and securely stored using Crqlar's technology. The data collected may include your name, email address, phone number, and any preferences or special requests you provide. This data is essential for managing your booking and ensuring a personalized service during your stay. Additionally, with your explicit consent, we may use your information for marketing purposes, such as sending you special offers, newsletters, or promotions related to our services. We may also share your information with third-party platforms like Meta and Google for targeted marketing, ensuring that you receive personalized offers and advertisements that are relevant to your interests. Your data is protected under our comprehensive privacy policy, ensuring it is only used for legitimate purposes and never shared with unauthorized third parties.
Use of Crqlar for AI Training Purposes
To Enable Hotels to Deliver a Better Guest Experience. In addition to using your data for service provision and marketing purposes, Crqlar may also use your personal data to train AI models to improve our services and personalization. This includes analyzing booking patterns, preferences, and other interactions to provide you with a more tailored experience. Crqlar uses various subprocessors to assist in this process, all of which are listed in Crqlar’s Trust Center. By agreeing, you consent to the use of your data for AI training purposes under these conditions.
Video Surveillance in the Hotel
We use video surveillance in certain areas of our hotel in accordance with Art. 6(1)(f) GDPR to ensure the protection of individuals and property.
1. Purpose of Surveillance:
- Protection of guests, employees, and property
- Prevention and investigation of criminal acts
- Documentation of security-related incidents
2. Monitored Areas:
- Outdoor areas (e.g., parking lots, entrances, deliveries, emergency exits)
3. Retention Period & Access:
- Recordings are stored for 72 hours and automatically deleted unless an incident occurs.
- Access is restricted to authorized personnel; data is only shared when legally required.
4. Your Rights:
- Right to access, deletion, or restriction in accordance with Art. 15 ff. GDPR
- Right to object under Art. 21 GDPR at any time
For inquiries, please contact our Data Protection Officer:
DataCo GmbH
Nymphenburger Str. 86
80636 Munich, Germany
Email: datenschutz@dataguard.de