General Terms and Conditions
1. scope of application and conclusion of contract
These terms and conditions apply to the hotel accommodation contract as well as to all other services and deliveries provided by the hotel to the guest. The contract is concluded with the guest after the guest's request through the hotel's acceptance. The hotel is free to confirm the room reservation in writing.
2. services, prices and payments
The hotel is obligated to provide the rooms booked by the guest and to render the agreed services. The guest is obligated to pay the hotel's applicable or agreed prices for the provision of the room and the other services used by the guest. If the period between the conclusion and fulfillment of the contract exceeds four months and if the price generally charged by the hotel for the agreed service increases, the hotel may increase the contractually agreed price by a reasonable amount, but by no more than 10%. Invoices of the hotel are due for payment immediately upon receipt without deduction. The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter. The guest may only offset or reduce claims of the hotel with an undisputed or legally binding claim.
3. room provision and return
The guest does not acquire any right to the provision of specific rooms, unless the hotel has confirmed the provision of a specific room in writing. Booked rooms are available to the guest from 15.00 h of the agreed day of arrival. The provided rooms are to be claimed by 18.00 h on the day of arrival. After this time, they can be rented out by the hotel to other guests, unless the guest has previously informed the hotel in writing of a later arrival. On the day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After this time, the hotel may charge 40% of the list price for the additional use of the room up to 6:00 p.m., and the full list price for the room after 6:00 p.m., in addition to any damages incurred by the hotel as a result. The guest is at liberty to prove to the hotel that the hotel has incurred no or significantly less damage.
4. withdrawal of the guest
The guest may withdraw from the hotel accommodation contract at any time. Insofar as the parties have agreed a withdrawal period in writing, no cancellation costs shall be charged in the event of withdrawal during the agreed period. After the expiration of the period or if no such period has been agreed, the hotel shall be entitled to reasonable compensation, provided that the hotel is neither in default of performance nor the agreed performance is impossible for the hotel. The hotel has the right to charge a cancellation fee in accordance with the following:
For changes or cancellations of reserved arrangements and hotel rooms for individual travelers, as well as reservations within the framework of an event will be charged:
Up to 14 days before arrival: no charges
13 to 0 days before arrival: 90 % of the booked services
For cancellations of conferences and group reservations, the following deadlines apply:
Up to 42 days before arrival: no charge
41 to 28 days before arrival: 60 % of the booked services
27 to 15 days before arrival: 80 % of the booked services
until the day of arrival: 90 % of the booked services
The hotel also has the right to calculate the compensation specifically. This amounts to a maximum of the contractually agreed price for the agreed services less the value of the expenses saved by the hotel and what the hotel acquires through other uses of the agreed services. The guest has the right to prove that the hotel has not suffered any damage or that the hotel has suffered less damage than the requested lump sum compensation.
5. withdrawal of the hotel
During the period of an agreed right of withdrawal, the hotel is also entitled to withdraw if there are other requests for the booked rooms and the guest does not waive his right of withdrawal upon further inquiries by the hotel. Otherwise, the hotel is particularly entitled to withdraw if - the hotel has reasonable grounds to believe that the accommodation of the guest may jeopardize the smooth operation of the business, the safety or the reputation of the hotel in public, without these circumstances are attributable to the control and organization of the hotel;
- an agreed advance payment is not made after a grace period set by the hotel.
In the event of justified withdrawal by the hotel, a claim for damages by the guest is excluded.
6. liability
For contractual obligations that are indispensable for achieving the purpose of the contract, the hotel is liable for any kind of negligence and intent. In all other respects, the hotel's liability is limited to gross negligence or intentional acts of its employees and other vicarious agents. This applies in particular to contractual collateral obligations, damages for non-performance, impossibility and tort. The liability is limited to the damage foreseeable for the hotel. Likewise, liability for consequential and indirect damages is excluded.
As far as it does not concern the violation of duties which are indispensable for the achievement of the purpose of the contract or the legal representatives or executives of the hotel have caused the damage intentionally or by gross negligence, the liability of the hotel for each individual case of damage and all cases of damage from the concluded hotel accommodation contract including ancillary services is limited to an amount of max. € 2.5 million for personal injury and € 50,000 for financial loss.
The hotel is liable to the guest for items brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room rate, but up to a maximum of € 3,000. Liability for valuables (cash, jewelry, etc.) is limited to € 750. Money and valuables kept in the hotel safe are insured up to a value of € 25,000.
The hotel is also not liable for damage caused by parking vehicles in the hotel's parking lot, even if the use of the parking lot is expressly indicated or a fee is charged. This does not apply if the hotel or its vicarious agents are responsible for gross negligence or intent. The same applies to the execution of wake-up orders or the forwarding of messages for or on behalf of the guest.
Insofar as the aforementioned claims are not reported to the hotel immediately after becoming known, they shall expire.
7. final provisions
The place of performance and payment is the registered office of the hotel. Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes as close as possible to the intended one.
Under the following link you can view our general terms and conditions. (DE)